Suzanne Darmory, CMO, Refundo

Deciphering the Mind of a CMO: Insights into Partnership Marketing as a Growth Strategy

Share this blog:

In the dynamic landscape of modern marketing, CMOs wield significant influence over the direction and success of a company’s growth strategies. Suzanne Darmory, CMO of Refundo, brings her wealth of experience to the table, having served in the role for three years following her tenure as Chief Customer Officer. With a keen eye for innovation and a focus on results, Darmory offers valuable insights into the world of affiliate and partnership marketing and the factors that drive decision-making at the C-suite level.

Suzanne Darmory, CMO of Refundo

Affiliate (also known as partnership) marketing, often hailed as a potent channel for driving growth, prompts CMOs like Darmory to evaluate its effectiveness on a scale of 1 to 10. For Darmory, understanding the intricacies of affiliate marketing is crucial, viewing it not just as a channel but as a strategic avenue for expanding Refundo’s reach. Despite its potential, barriers to entry exist, with concerns revolving around costs, necessity, and competition.

One of the primary challenges CMOs face when allocating budgets to affiliate marketing initiatives is the demand for tangible results. The traditional model of paying for performance resonates with CMOs, but justifying expenditures without concrete metrics can be daunting. Darmory underscores the importance of demonstrating ROI and ROAS (Return on Ad Spend), emphasizing the need for forecasted outcomes and minimum performance thresholds.

In the realm of B2B2C (Business to Business to Consumer) marketing, where lifetime value reigns supreme, CMOs prioritize metrics like customer acquisition and retention over traditional ROI measures. Darmory’s focus on acquiring new customers underscores the shift towards a more holistic approach to measuring success, realizing affiliate marketing that leverages pay-per-performance partnerships to drive new customer acquisitions is a no-brainer.

For CMOs like Darmory, staying ahead of the curve entails continuous learning and exploration. From workshops and seminars to networking events and vendor discussions, the quest for innovative growth strategies is relentless. Darmory’s openness to new ideas and willingness to engage with industry peers underscore the collaborative nature of modern marketing.

The value proposition of affiliate marketing extends beyond mere numbers for CMOs. While ROI and ROAS are important, the true measure of success lies in the acquisition of new customers and the expansion of Refundo’s market share. Darmory’s emphasis on the qualitative aspects of growth underscores the nuanced approach CMOs take when evaluating marketing initiatives.

In the ever-evolving landscape of marketing technology, CMOs like Darmory face the challenge of balancing innovation with practicality. While new tools and platforms promise enhanced capabilities, the real test lies in their ability to drive tangible results and deliver on the promise of growth.

As CMOs navigate the complex terrain of affiliate and partnership marketing, their decisions are shaped by a myriad of factors, from financial considerations to strategic imperatives. For Darmory and others like her, the pursuit of growth is not just a goal but a constant journey fuelled by innovation, collaboration, and a relentless drive for success.

In conclusion, understanding the mindset of a CMO like Suzanne Darmory offers valuable insights into the world of affiliate marketing and the factors that drive decision-making at the highest levels of an organization. From evaluating ROI to embracing new growth strategies, CMOs play a pivotal role in shaping the future of marketing in an ever-evolving landscape.