Google Affiliate Network Shut Down – Now What?

Google Affiliate Network Shut Down GAN's GoneThere has been a feeding frenzy since Google announced the closure of their affiliate network last week. Merchants, affiliates, networks and agencies have been in a mass turnover period while they figure out what to do and how to help each other.

We have been working with several companies with their changeovers in the last few days. Many merchants are going to Linkshare and Commission Junction, while others move to more niche solutions.

We’ve spoken with several merchants who are grateful to have alternative options outside of the obvious few, because in a time of change, comes a time for opportunity and advertisers need to be careful they are making the right decisions long term.

The opportunity for further program optimization and growth, along with potential savings for higher profits, and new profitable niche partner relationships is fantastic right now. But GAN merchants need to be clear on what they are trying to accomplish from their program before they make a big move.

Our team at All Inclusive Marketing is about identifying the smartest opportunities for change in order to improve your affiliate program before, during and after this transition period to focus on savings and higher profitable growth potential. 

If you are a merchant looking for support, we’re here to help transition you in the smartest way possible, not just the most obvious. We have partnerships with all the major networks, but also a lot of the smaller niche groups that could actually mean higher savings and more strategic partner relationships with you resulting in more profits and growth potential.

So what are your next steps:

1. If you have found an alternative and you got a deal, that’s awesome, well done! But it’s not over with that one change. Look at what new opportunities there are for improvement and growth while people are open to change, and while you are flexible enough to make different decisions that could massively benefit your organization’s bottom line.

2. If you have an agency that you already work with and are looking for new geographic target groups, that’s ok, we can still help! We have several clients who already work with other agencies and work with us to penetrate into international market segments such as Canada, the UK, Europe, Asia and Australia other agencies either don’t have time or expertise to move into. We have partnerships with many international affiliate networks to offer additional savings and new customer segment reach.

3. Let’s say your comfortable with CJ or Linkshare and you have internal account management with them – great! They know their network better than anyone else. However what about the opportunities outside of their network they don’t know about or can’t get into? What about working with their (or your) internal team to focus on new affiliate recruitment opportunities, or partnerships that take the mundane tasks off your hands so you can focus on building relationships with your affiliates and negotiating better placements on sites resulting in increased sales? These too are areas we can help.

4. What if you’re “set” in all these areas? Awesome! But how about using tools to become more efficient and effective now? What about working with cross channel strategy to not only increase affiliate sales but every marketing dollar you spend in other channels? There is opportunity to improve program performance and cross channel sales – and we have the tools, systems and team in place to help you elevate your program, whether you’re working with a network, agency or in house manager already.

This is a phenomenal opportunity to make some positive change that could forever push your affiliate program forward in a better direction. If you’d like to speak about your affiliate marketing strategy, selection on new network, affiliate recruitment efforts, tools to help you become more efficient or how to get more from your online marketing efforts as a whole, contact us and we’d be happy to offer a free consultation on what to do before, during and after your move from Google Affiliate Network.

Developing and Implementing an Affiliate Marketing Calendar

This is a live blog post from an #AMDays session presented by Karen Garcia of GTO Management.

It doesn’t matter what size company you work at, a simple marketing calendar can be your digital helpers and reminder for planning and executing a consistent marketing strategy for your company or client.

A Solid Calendar reduces stress, provides visibility, gives you more freedom, diminishes crises, allows for proactive creativity.

“Those who plan do better than those who do not plan, even through they rarely stick to their plan” – Winston Churchill, British Prime Minister

 

Your Current Marketing Plan

Best is proactive plan done well in advance, campaigns meet or exceed expectations regularly, track and reviews detailed KPIs regularly and tests new things consistently.

Neutral plans are attempted but not well executed, perform alright, track basic KPIs and revied only accosionally and sometimes test changes.

The worst plans are all reactive or non existent, no KPIs are tracked, nothing is tested. So just do your best to do your best proactive plan.

 

Where do you start? Make a list.

You – make a list of everything you do on a day to day basis. If you’re not sure what you do, write down in a journal for three days every task you do, and you will be able to identify your task list.

Then make an exhaustive list of all the things you want to do, whether you’re currently doing them or not.

Internal – obtain available marketing plans from other internal channels. Review last year’s affiliate activities. Look through reports, emails and newsletters. Review last year’s activities in other channels (social, blogs, customer newsletters, etc)

Your competition – review competition’s affiliate activities, affiliate newsletters are often publicly available. Review competitions customer newsletters. Not signed up? Do that now. Also, set up Google Alerts, review competitions social media and blog for additional ideas.

 

Look at holidays that are NOT traditional.

  • Super Bowl Sunday
  • March Madness
  • International Tabletop Day
  • No Pants Day
  • Kentucky Derby
  • Talk Like a Pirate Day
  • Breast Cancer Awareness Month

 

Traditional Holidays you should also be ready for:

  • New Years Day
  • Valentine’s Day
  • Easter
  • Mother’s Day
  • Father’s Day
  • Back to School
  • Halloween
  • Thanksgiving
  • Black Friday / Cyber Monday
  • Hanukkah
  • Christmas
Everything you do falls into one of two categories – Granular and Big Picture. If you don’t put the big things first you’ll never get them in at all. Examine details of “big picture” campaigns and create an outline. This should include objectives and goals, messaging, literature and collateral creation, other needed resources (graphics designer, coding, etc), other channel plans – and work backwards from launch date.

 

Here’s a sample campaign – Father’s Day

Objective and Goals:
  • Get affiliates to promote products for Father’s Day
  • Increase sales from last June by 20%
Messaging
  • Consumer Message: Fun for Dad, Father’s Day in June 17th
  • Affiliate message: Father’s day gift Guides and Banners
Literature and collateral creation
  • Ned new banners, create gift goes, blog post, newsletter
Other needed resources (graphic designer, coding, etc)
  • Update data feed with new products
  • Father’s Day holiday shipping deadlines
Other Channel Plans
  • New Top Sellers list
  • Consumer email dates.
  • Twitter Campaigns
(now do this, but put it in spreadsheet format) Use Brandeo.com to help you create your marketing calendars.
Drill Down
Now that you have your big picture, drill down into the smaller supporting, granular tasks you need to track:
Recruiting – look to niches that support your upcoming project, but  don’t forget other key affiliate demographics
Delegation – determine who is responsible for various resources, such as graphics and determine their deliverable timeline
Reporting – What are your important KPIs for this campaign? What is your measure for overall success.
If you don’t know what your metrics are for reporting, your campaign has already failed. You need to know what your measures are for success. Keep track of those metrics and attach them to your campaigns so you remember how they performed. Think of your affiliate marketing calendar as a taxonomy chart. Drill down as far as you need, but continue to keep the big picture in mind.

 

Contest Strategy Calendar

Develop your content in advance
  • If you publish daily, complete content 2-5 days in advance
  • If you pushes 2 times a week, complete content 2 weeks ahead
What goes on the calendar?
  • Content Title
  • Author
  • Publication Date
  • Publication Status
  • Destination (blog, print, facebook, twitter, newsletter, etc)
  • Notes
  • Any other process you require like legal reviews, images, approvals, etc
  • Metrics.
Use Daily Task Lifehack from Neville Medhora of AppSumo to stay organized. Work with your affiliates one on one to ensure the timing is right and they get to be the first ones to announce deals to end users.

The Role of the Affiliate Network #AMDays

I’m sitting in a session at the AMDays Conference and am very excited about how the following five people are going to define the role of the affiliate network, especially after Google announced yesterday they are shutting down their affiliate network completely.

 

On the panel we have:

  • Todd Crawford, Co-Founder, Impact Radius
  • Gary Marcoccia, Co-Founder, Avantlink
  • Brian Littleton, CEO, ShareaSale
  • Kerri Pollard, President, Commission Junction,
  • Amber Melhouse, Director of Business Development Linkshare

 

Brian: we are working closely with bloggers and trying to help them adapt to this industry. They are trying to figure out how to make money for their families, and they are scared about a lot of things, so the only concern from a network perspective that I have is working with these guys and trying to help them.

Gary: When I started as an affiliate manager I would spend most of my day just going through applications. As long as the network is qualifying people to a degree, that means easier management for affiliate managers.

Amber: Helping merchants who are looking for an active publisher base

Kerri: What problem are we trying to solve? We need to create efficiencies and we need to remove as many hurdles as possible. We are trying to expand the eco-system.

 

Question: What more can be done at the network level when it comes to attribution?

Todd: With de-duplication, networks can make sure the right pixel is being fired, so only the right channels are being credited, and that’s not only when comparing other affiliates, but all online marketing channels as a whole.

Amber: Allowing the merchants to select and be flexible in how to set up tracking to either first click, last click or somewhere in the middle. Just having the capability to customize how credit is paid, is what the networks should be focused on.

Kerri: It’s important to answer questions around all data points related to both online and offline sales and what role publishers are playing in attribution. CJ is pushing forward to advancing the data available to merchants so they can make better business decisions instead of blanket decisions about what role affiliate play, which could be resulting in the advertiser throwing the baby out with the bath water.

We are working on personalizing promotional offers to ensure affiliates can offer more intelligent and personalized customer discounts to increase AOV and conversions.

Brian: People seem to forget that the affiliate channel is the only one that you can reverse your cost if you need to and that affiliates are doing the work themselves at no cost to you. You have to remember in some cases that providing traffic for free is not an easy task and you will not be able to build up your blogger channel through performance marketing if you’re putting up barriers or discouraging them in any way.

 

Question: There are now lots of networks, lots of management options, lots of different fee structures. With everything moving in different directions, how is this all going to factor in to how clients are going to pay the networks?

Kerri : We will always charge either a percentage of commission or a percentage of sale. I believe the performance nature of this business and we are always in line with trying to help our clients achieve their goals and objectives. Management fees are usually a flat fee, but I’m a big believer of the performance model and we want to be incentivized to perform with our clients from a strategy and execution standpoint as well, so it will continue to be a percentage of sale in general.

Gary: We just started managing programs within our network recently for those who are exclusive to us, and there is no rev share around it, it’s entirely a flat fee.

Todd: I’m going to disagree a little bit. I speak with a lot of people. Once of the challenges in this industry is there is only so much of a pie to share. People are going to need resources to cover all the things they need. If I’m a network, I know that publishers and merchants have to come to a network to work their program. However we need to look at where the fees make sense. Some networks earn 6 figures a month in programs that are driven because the publisher and the merchant came up with a solution that increased sales, but the network had nothing to do with that growth and are still getting rewarded for it.

Kerri: We are in this for the long term so we’re not going to do anything to screw anybody over. We charge our fees that we put back into improving our platform and providing better value. If we’re having a pricing conversation then we’re not clearly providing value. So whatever we’re talking about we should be always looking at providing value and not taking about pricing. Price does not mean value. That’s a discussion we just need to continue to have internally and amongst networks to continuously add value.

Amber: Linkshare commissioned Forester Research to help conduct a study on affiliates and what we found is that more companies are looking to invest in the affiliate marketing channels, so obviously the value of the channel is there and if you’re looking at paying 8% on affiliates and 20% on PPC, why wouldn’t you focus on the lower cost performance based model over the higher up front cost strategy.

 

Question: People are using different devices to buy online, and merchants are slow to adapt, which means affiliates are getting the short end of the stick, so what are the networks doing to help fix these issues and move things along faster?

Amber: We have been extremely encouraging to our advertisers to ensure mobile tracking is in place before the holidays. We regularly bring in great mobile publishers to work with them to help them move forward in the space. We are working on a new program called “know your customer” which will help advertisers learn more about which devices customers are using to make buying decisions.

Kerri: We have new mobile tracking that’s come available for app and mobile tracking as of last month, and that’s available on a global scale. It tracks at 120 days after the download of the app. It was discouraging to see how little advertisers have done from a mobile perspective, so we’ve created this to help speed this along for them.

 

Question: What is your definition of the network’s role on a compliance standpoint and what the networks should be doing about them.

Brian: My approach is to give someone one shot. we provide two things: an automated report that gives them an idea of what might be happening and my personally reaching out to the merchant saying “hey this is happening in your program. it’s not for me to say whether this is good or bad for you, but I’m bringing it to your attention so you can make a decision that’s right for you.” It’s a network role to identify the patterns of particular affiliate behaviour. We are the only ones who can see when a particular affiliate is trying to take advantage of a particular group of advertisers, and it is our responsibility to make decisions around how to deal with that behavior when we see it.

Understanding the Value of the Affiliate Channel

This is a live blog post from AffiliateManagementDays.com how in San Francisco. This session is presented by Kevin Edwards of Affiliate Window.

 

The question – how do I measure the value?

Where we’ve come from and where we’re going. Are coupon affiliates goal hangers? Am I paying for sales I already had?

The term “incremental” is important to understand in this channel. How incremental are my sales? could translate to “Would I have got my sales if I didn’t run them through an affiliate marketing channel?”

What is incremental? New vs existing. Volume. Upselling. Churn. Demographics. Frequency. Profitability. Average Order Value.

Cross channel reporting is vital to understanding the affiliate value chain.

 

The incrementally of affiliates:

  • Brief : to understand how affiliates impact sales and other channels across whole online ecosystem
  • Retail client’s data from August 2012
  • All channels, both paid and unpaid marketing , assessed
  • Understand how affiliates are influencers in the path to conversion. Work with them to influence the products they are promoting.
  • Work with influencers to understand how they can convert rather than just influence
  • Work with individual partners to get better placements across their sites. Alternative payment models may need to be considered.
  • Look at bespoke offers for the largest incentives sites to see how to best capitalize on their loyal membership base to drive incremental value.
There is no single measure of “incremental”: Look beyond sales’ volume to sales’s value. Incremental in context of changing consumer habits. Cross-channel paths to purchase can show where value is added: a single attribution model does not work for all. Demand insight into publishers audiences / member bases: Build profiles for more intelligent targeting. Not all similar looking affiliates are the same.

5 Legalities Affiliates Need to Consider When Trademark Bidding

This is a guest post by Andrei Mincov, copyright and trademarks lawyer with over 15 years of Canadian and international experience. He is the force behind Mincov Law Corporation, a business law firm for clients who value intellectual property as a legal tool for protecting ideas and creativity.

“More and more businesses are relying on affiliates to discover new markets for their products and services. This arrangement offers many advantages to the business: cost-effective customer acquisition at a fixed cost, outsourced marketing efforts, improved SEO and brand visibility.

Affiliates are pushing the envelope to get the most out of this arrangement. To end up on top of organic and paid searches, they often aggressively use trademarks as keywords in their landing pages and adwords campaigns.

Not surprisingly, many businesses are concerned that they will not be able to properly control the use of their trademarks or the content and quality of advertisement that affiliates use to promote their products or services.

The question is then, what are the legal implications of using the trademarks by affiliates?

Not every mentioning of a trademark amounts to its “use” in the legal sense of the word. Accordingly, not every unauthorized mentioning of the trademark amounts to a trademark infringement.

What the law prohibits is unauthorized use of a trademark to create a false impression that the person who is using the trademark to sell, distribute or advertise some products and services is the owner of the trademark, has obtained permission from the owner of the trademark, or is somehow connected to the owner of the trademark.

For example, if you go to an Apple store and buy100 iPads at a retail price and then set up a website where you attempt to resell them, it is OK to tell your potential customers that you are selling iPads manufactured by Apple. It is NOT OK, however, to have a website that looks like that of Apple’s or to make representations that may imply that Apple somehow approves of your commercial activity.

Likewise, it is not OK to advertise selling your own products and services by using Apple’s trademarks. For example, if you a giving away a free iPad to every 10,000th buyer of your products, you cannot stuff your webpage keywords with Apple-related keywords.

Finallly, it is very important to remember that whatever the law says about trademarks, copyrights and other intellectual property can easily be tweaked in your particular case if you enter into a contract with the trademark owner. A contract can create rights and it can destroy rights. Pursuant to a contract, you may be required to undertake an obligation that you would not have by law. For example, in exchange for being offered a discount, you may be required to follow specific guidelines on the use of trademarks. These guidelines are not law, but they become binding upon you as soon as you become a party to the contract.

These observations translate into 5 rules that affiliates should keep in mind when trademark bidding:

 

1.Read the Contract

If there is a contract between you and the trademark owner (it can be a “click-wrap” agreement where you are required to click the “I accept” button on the trademark owner’s website), make sure that you read its terms as they relate to what you are and what you are not allowed to do with the business’s trademarks. If the contract says you can’t use the business’s trademarks in keywords, then you shouldn’t.

 

2.Don’t Make it Look as if You Are What You Are Not

If you are not an authorized dealer or distributor, don’t let your landing page or your adwords create an impression that you are one.

 

3.Don’t Use Trademarks of Unrelated Parties

Don’t use iPhone-related keywords to attract visitors your landing page related to Android phones. This may get you in trouble with both Apple and Google.

 

4.Don’t Make Empty Promises

In trying to convince people to buy through you, don’t make promises that go beyond what the business itself is standing behind. Just because you may have discovered that your new iPad survived a 10-minute exposure to heavy rain does not mean that you should make claims that would lead your visitors to conclude that Apple guarantees that any iPad will be OK with that.

 

5.Use Common Sense

Many affiliates are dealing with companies that have deep pockets. They have invested a lot of money in building and protecting their intellectual property. Don’t be silly, don’t piss them off by doing something that hurts their business to get a few extra sales. Even if you’re right, can you afford a few years of litigation?”

To contact Andrei, or learn more about copyright and trademark law, visit his website at http://mincovlaw.com

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